PATIENT HELP DESK

PUTTING PATIENTS FIRST, EVERY TIME

Our solutions are built with care and empathy

At HTC, we have invested significant research effort to design and develop systems that are geared to help patients every step of the way and to ensure your patient engagement efforts pay off.

Patient help desk

Patient help desk

Remote Patient Monitoring

Remote Patient Monitoring

Remote monitoring is now expanding beyond post-acute monitoring to prevent re-admissions into more pervasive settings of chronic disease management. Passive monitoring of elderly patients at home or creating hospital-like set-ups at home are also becoming popular. We manage the technical and logistical aspects end to end for our clients so that they can focus on providing quality care. And from the extraordinary amounts of data generated in the process, we use our AI/ML expertise to gather insights to help you make better diagnostic and clinical decisions. Come visit our innovation center and let’s talk about the application of AI/ML to curate the deluge of patient data into actionable information.

Help Desk For Patient Portal

Help Desk For Patient Portal

Our patient-facing service desk has been leading the industry in providing patient helpline services. We help healthcare organizations to enhance patient engagement by providing helpdesk services for patient portals making them easy to use and function as a one-stop shop for the entire patient community. Our patient portal help desk expertise is supported by activities that include individual patient profiles, FAQs, appointment scheduling, billing, medicine requisition, and multi-lingual support.

AT A GLANCE

Supporting

4 Million+
4 Million+

contacts annually

Averaging a

 99%
99%

first call resolution rate on all patient portal calls

Flexible and highly adaptable to meet the most demanding portal launches

Advanced knowledge in Epic MyChart, Cerner, and other portal platforms

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