The delivery of healthcare and the expectations of healthcare providers have both changed dramatically over the last couple of decades. Technology is now pervasive at every level of the healthcare delivery process. However, patients do not have a uniform level of technical acumen to successfully interact with their care providers, or get the optimum benefit of some of the digitalized processes. An empathetic IT support provider will always go the extra mile to serve patients struggling with the new landscape of patient portals, telehealth, and remote patient monitoring.
At HTC, we have invested significant research effort to design and develop systems that are geared to help patients every step of the way, to ensure that your patient engagement efforts pay off.
Remote monitoring is now expanding beyond post-acute monitoring to prevent re-admissions into more pervasive settings of chronic disease management. Passive monitoring of elderly patients at home or creating hospital-like set-ups at home are also becoming popular. We manage the technical and logistical aspects end to end for our clients so that they can focus on providing quality care. And from the extraordinary amounts of data generated in the process, we use our AI/ML expertise to gather insights to help you make better diagnostic and clinical decisions.
Come visit our innovation center and let’s talk about the application of AI/ML to curate the deluge of patient data into actionable information.
Our patient-facing service desk has been leading the industry in providing patient help line services. We help healthcare organizations to enhance patient engagement by providing helpdesk services for patient portals making them easy to use and function as a one-stop-shop for the entire patient community. Our patient portal help desk expertise is supported by activities that include individual patient profiles, FAQs, appointment scheduling, billing, medicine requisition and multi-lingual support.
first call resolution rate on all patient portal calls
Flexible and highly adaptable to meet the most demanding portal launches
Advanced knowledge in Epic MyChart, Cerner, and other portal platforms