Rethink Productivity And Experiences With HTC's Revolutionary Service Desk Support Services
Expectations for and from the service desk are changing globally and across companies. As technology becomes ubiquitous while hybrid-remote work stays, the service desk takes the center stage to dramatically improve productivity, efficiency, and user experience. A powerful desk that leverages conversational AI, machine learning, and knowledge management tools, embraces shift left methodologies, and supported by skilled professionals is a must. Yet, for the CIOs and service desk management leaders, it’s tough to talk about such a strategy when time and resources are limited.
HTC’s Service Desk is here to address this. As a modern, revolutionary 24/7/365 dedicated/shared desk that leverages the best technologies, professionals, and industry practices, it can become an extended arm of your IT operations. Our 22+ years of experience in building industry/department/application-specific desks, hundreds of global customers, millions of incidents supported, and most importantly, a keen focus on delivering unparalleled experiences are some of the reasons why you should call us now.


Many progressive organizations are looking at their service desks as a strategic differentiator by delivering fast, easy, smart services and retaining the loyalty of their users in these experience-driven digital times. We can also help you reimagine your service desk management and support.
For many of our global clients, we have been providing dedicated round-the-clock service desk support services across industries such as media, publishing, libraries, universities, automotive, manufacturing, and healthcare and supporting multiple channels (voice, e-mail, chat, and web-based support).
It’s time you stepped up your support management with our Service Desks. Leveraging new-age and advanced digital ecosystems, we ensure a consumer-like support experience for your users. With a first call resolution rate of 90%, enjoy long-term savings while freeing up staff to focus on more mission-critical projects.Reimagined Service Desks For Digital Businesses Of Today
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