SERVICE DESK SUPPORT

THE SERVICE DESK OF THE FUTURE IS HERE

Rethink Productivity and Experiences with HTC's Revolutionary Service Desk

Expectations for and from the service desk are changing globally and across companies. As technology becomes ubiquitous while hybrid-remote work stays, the service desk takes the center stage to dramatically improve productivity, efficiency, and user experience. A powerful desk that leverages conversational AI, machine learning, and knowledge management tools, embraces shift left methodologies, and supported by skilled professionals is a must. Yet, for the CIOs and Service Desk leaders, it’s tough to talk about such a strategy when time and resources are limited.

HTC’s Service Desk is here to address this. As a modern, revolutionary 24/7/365 dedicated/shared desk that leverages the best technologies, professionals, and industry practices, it can become an extended arm of your IT operations. Our 22+ years of experience in building industry/department/application-specific desks, hundreds of global customers, millions of incidents supported, and most importantly, a keen focus on delivering unparalleled experiences are some of the reasons why you should call us now.

HTC's Customizable and Unified Service Desk
HTC's Customizable and Unified Service Desk

Reimagined Service Desks For Digital Businesses Of Today

IT SERVICE DESK

IT SERVICE DESK

Best end-user support for faster resolution

We go beyond incident management and break-fixes and handle everything, from technology provisioning to complex problem-solving, providing the most comprehensive set of end-user support solutions.

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CLINICAL RESOLUTION CENTER

CLINICAL RESOLUTION CENTER

Specialized service, improved experience

With analysts trained and certified in the use of EMR applications, we provide much more than traditional helpdesk services to become the super-users for your applications.

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PATIENT RESOLUTION CENTER

PATIENT RESOLUTION CENTER

Lending a helping hand to patients

As an empathetic IT support provider, we always go the extra mile to help you better serve patients as they navigate the new landscape of patient portals, telehealth, and remote patient monitoring.

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Improving End User Experience With A Winning Team
Case Study
Field Support Services
Improving End User Experience With A Winning Team
The Service Desk That Boosted End User Satisfaction
Case Study
Service Desk
The Service Desk That Boosted End User Satisfaction
Smart And Integrated Service Desk Support For Patient Care Excellence​
Case Study
Healthcare
Smart And Integrated Service Desk Support For Patient Care Excellence​
Delivering IT Support Par Excellence
Case Study
IT Service Desk
Delivering IT Support Par Excellence
Faster Resolutions. Unparalleled Experiences.
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IT Service Desk
Faster Resolutions. Unparalleled Experiences.
Implementing Salesforce Helpdesk For Quick And Cost-Effective Resolution
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Implementing Salesforce Helpdesk For Quick And Cost-Effective Resolution

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