SERVICE DESK SUPPORT

THE SERVICE DESK OF THE FUTURE IS HERE

Rethink Productivity And Experiences With HTC's Revolutionary Service Desk Support Services

Expectations for and from the service desk are changing globally and across companies. As technology becomes ubiquitous while hybrid-remote work stays, the service desk takes the center stage to dramatically improve productivity, efficiency, and user experience. A powerful desk that leverages conversational AI, machine learning, and knowledge management tools, embraces shift left methodologies, and supported by skilled professionals is a must. Yet, for the CIOs and service desk management leaders, it’s tough to talk about such a strategy when time and resources are limited.

HTC’s Service Desk is here to address this. As a modern, revolutionary 24/7/365 dedicated/shared desk that leverages the best technologies, professionals, and industry practices, it can become an extended arm of your IT operations. Our 22+ years of experience in building industry/department/application-specific desks, hundreds of global customers, millions of incidents supported, and most importantly, a keen focus on delivering unparalleled experiences are some of the reasons why you should call us now.

HTC's Customizable and Unified Service Desk
HTC's Customizable and Unified Service Desk

Reimagined Service Desks For Digital Businesses Of Today

Many progressive organizations are looking at their service desks as a strategic differentiator by delivering fast, easy, smart services and retaining the loyalty of their users in these experience-driven digital times. We can also help you reimagine your service desk management and support. For many of our global clients, we have been providing dedicated round-the-clock service desk support services across industries such as media, publishing, libraries, universities, automotive, manufacturing, and healthcare and supporting multiple channels (voice, e-mail, chat, and web-based support). It’s time you stepped up your support management with our Service Desks. Leveraging new-age and advanced digital ecosystems, we ensure a consumer-like support experience for your users. With a first call resolution rate of 90%, enjoy long-term savings while freeing up staff to focus on more mission-critical projects.

IT SERVICE DESK

IT SERVICE DESK

Best end-user support for faster resolution

We go beyond incident management and break-fixes and handle everything, from technology provisioning to complex problem-solving, providing the most comprehensive set of end-user support solutions.

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CLINICAL RESOLUTION CENTER

CLINICAL RESOLUTION CENTER

Specialized service, improved experience

With analysts trained and certified in the use of EMR applications, we provide much more than traditional helpdesk services to become the super-users for your applications.

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PATIENT RESOLUTION CENTER

PATIENT RESOLUTION CENTER

Lending a helping hand to patients

As an empathetic IT support provider, we always go the extra mile to help you better serve patients as they navigate the new landscape of patient portals, telehealth, and remote patient monitoring.

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Improving End User Experience With A Winning Team
Success Story
Field Support Services
Improving End User Experience With A Winning Team
The Service Desk That Boosted End User Satisfaction
Success Story
Service Desk
The Service Desk That Boosted End User Satisfaction
Smart And Integrated Service Desk Support For Patient Care Excellence​
Success Story
Healthcare
Smart And Integrated Service Desk Support For Patient Care Excellence​
Delivering IT Support Par Excellence
Success Story
IT Service Desk
Delivering IT Support Par Excellence
Faster Resolutions. Unparalleled Experiences.
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IT Service Desk
Faster Resolutions. Unparalleled Experiences.
Implementing Salesforce Helpdesk For Quick And Cost-Effective Resolution
Success Story
Salesforce Administration
Implementing Salesforce Helpdesk For Quick And Cost-Effective Resolution
Reduced HR Query Resolution Time From 24 Hours To 15 Minutes
Success Story
Business Process Services – Service Desk
Reduced HR Query Resolution Time From 24 Hours To 15 Minutes

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