Expectations for and from the service desk are changing globally and across companies. As technology becomes ubiquitous while hybrid-remote work stays, the service desk takes the center stage to dramatically improve productivity, efficiency, and user experience. A powerful desk that leverages conversational AI, machine learning, and knowledge management tools, embraces shift left methodologies, and supported by skilled professionals is a must. Yet, for the CIOs and service desk management leaders, it’s tough to talk about such a strategy when time and resources are limited. HTC’s Service Desk is here to address this. As a modern, revolutionary 24/7/365 dedicated/shared desk that leverages the best technologies, professionals, and industry practices, it can become an extended arm of your IT operations. Our 22+ years of experience in building industry/department/application-specific desks, hundreds of global customers, millions of incidents supported, and most importantly, a keen focus on delivering unparalleled experiences are some of the reasons why you should call us now.EXPERIENCE NEXT-LEVEL
Rethink Productivity And Experiences With HTC's Revolutionary Service Desk Support Services
Many progressive organizations are looking at their service desks as a strategic differentiator by delivering fast, easy, smart services and retaining the loyalty of their users in these experience-driven digital times. We can also help you reimagine your service desk management and support.
For many of our global clients, we have been providing dedicated round-the-clock service desk support services across industries such as media, publishing, libraries, universities, automotive, manufacturing, and healthcare and supporting multiple channels (voice, e-mail, chat, and web-based support).
It’s time you stepped up your support management with our Service Desks. Leveraging new-age and advanced digital ecosystems, we ensure a consumer-like support experience for your users. With a first call resolution rate of 90%, enjoy long-term savings while freeing up staff to focus on more mission-critical projects. We go beyond incident management and break-fixes and handle everything, from technology provisioning to complex problem-solving, providing the most comprehensive set of end-user support solutions. With analysts trained and certified in the use of EMR applications, we provide much more than traditional helpdesk services to become the super-users for your applications. As an empathetic IT support provider, we always go the extra mile to help you better serve patients as they navigate the new landscape of patient portals, telehealth, and remote patient monitoring. Reimagined Service Desks For Digital Businesses Of Today
IT SERVICE DESK
Best end-user support for faster resolution
CLINICAL RESOLUTION CENTER
Specialized service, improved experience
PATIENT RESOLUTION CENTER
Lending a helping hand to patients
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