Patient Resolution Center

Putting patients first, every time

Our solutions are built with care and empathy

The delivery of healthcare and the expectations of healthcare providers have both changed dramatically over the last couple of decades. Technology is now pervasive at every level of the healthcare delivery process. However, patients do not have a uniform level of technical acumen to successfully interact with their care providers or get the optimum benefit from some of the digitalized processes. An empathetic IT support provider will always go the extra mile to serve patients struggling with the new landscape of patient portals, telehealth, and remote patient monitoring.

At HTC, we have invested significant research effort to design and develop systems that are geared to helping patients every step of the way, to ensure that your patient engagement efforts pay off.

Patient Resolution Center

Patient Resolution Center

Remote Patient Monitoring

Remote Patient Monitoring

Remote monitoring is now expanding beyond post-acute monitoring to prevent re-admissions into more pervasive settings of chronic disease management. Passive monitoring of elderly patients at home or creating hospital-like set-ups at home is also becoming popular. We manage the technical and logistical aspects end to end for our clients so that they can focus on providing quality care. And from the extraordinary amounts of data generated in the process, we use our AI/ML expertise to gather insights to help you make better diagnostic and clinical decisions.

Come visit our innovation center and let’s talk about the application of AI/ML to curate the deluge of patient data into actionable information.

Help Desk For Patient Portal

Help Desk For Patient Portal

Our patient-facing service desk has been leading the industry in providing patient help line services. We help healthcare organizations to enhance patient engagement by providing helpdesk services for patient portals, making them easy to use and functioning as a one-stop-shop for the entire patient community. Our patient portal help desk expertise is supported by activities that include individual patient profiles, FAQs, appointment scheduling, billing, medicine requisitions, and multi-lingual support.

Telehealth Services

Telehealth Services

Telehealth provides an opportunity to reinvent the virtual care model leading to improved healthcare access, outcomes, and affordability. Those healthcare players who consider the move now, improve their future position. There are challenges. It would require them to redesign care pathways, securely integrate telehealth with other virtual health solutions, and look for potential at every step to improve the patient experience.

An experienced partner who understands the healthcare industry, the potential of telehealth, and has the technology capabilities can bring in the difference. We are that partner. With HTC, scale Telehealth; meet the concerns of security, infrastructure set-up, workflow integration and deliver distinctive high-quality experiences to patients. Read More

AT A GLANCE

Supporting

4 Million+contacts annually
4 Million+

contacts annually

Averaging a

 99%   first call resolution rate on all patient portal calls
99%

first call resolution rate on all patient portal calls

Flexible and highly adaptable to meet the most demanding portal launches

Flexible and highly adaptable to meet the most demanding portal launches

Advanced knowledge in Epic MyChart, Cerner, and other portal platforms

Advanced knowledge in Epic MyChart, Cerner, and other portal platforms

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