Contact Center Services


Wow Customers With Superlative Omnichannel 24/7 Customer Support

In this remote and hyper-digital world, you need to communicate with and support customers quickly, consistently, at any time, and through their preferred channels. Whether it is patients seeking information, customers inquiring about order details, employees looking for IT support, or whomever your customers are, and whatever the support they seek - swift resolutions and stellar experiences turn crucial. You can no longer rely on your traditional large, expensive call centers to meet the needs of the hour.

Talk to us to leverage HTC’s Contact Center Services. Our modern, automated contact center services help you take your customer service game to the next level. With us, delight your customers with seamless omnichannel experiences, deliver fast resolutions at scale, ensure consistent proactive support unlocking insights, reduce costs, and explore new opportunities to drive growth.

Exceed Customer Expectations With Our Contact Center Services

Our Contact Center Services enable businesses of all sizes and types to provide world-class customer service across channels including email, phone, chat, and social media. From general inquiry to IT support, sales operations, and business process outsourcing, we offer a wide variety of services. At the heart of our center's operations are automation, intelligent and secured workflows, and well-trained resources that combine forces to increase the speed, accuracy, and efficiency of the support processes. Ready to scale to meet the predicted & unpredicted surges, our Contact Center Services offer 24/7, multi-lingual support, and a 75% first-call resolution rate.


Choose The Customer Support Services You Need

Our rich experience in customer support and relationship management with industry-leading partnerships ensures that we customize our solutions across verticals including healthcare, banking, manufacturing, retail, publishing, technology, and communications. Onshore, offshore, nearshore, virtual, or a combination of them, we offer the best solution that suits your business needs.

General Enquiry

  • Product Service Support
  • Order Enquiry
  • Complaint Handling

Tech Support

  • Application Support
  • Infrastructure Support
  • Technical Product Support

Business Support

  • Renewals
  • Reports Generation
  • Tools Usage
  • Query Management
  • User Admin Activities

Accelerate Digital Adoption And Drive Growth

Partnering with us, you’ll get a dedicated team of customer service experts and a world-class, secured, and compliant infrastructure to ensure your customers get the high-quality service they deserve. We combine people, technology, processes and everything you need to reimagine your CX while amassing the following benefits on the way:

  • 50% reduced operational cost & 35% productivity benefits
  • 60% process standardization across enterprise
  • Predominantly automated processes
  • 60% improvement in end customer satisfaction

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