Not so long ago, you would queue up in front of the teller in a bank to withdraw money. Then came ATMs, saving you time and trouble. Before long, you moved to online banking, checking balance and transferring funds in minutes. Today, your bank’s app is on your phone and you can do all your banking in seconds on your palm-held device. And it took less than three decades for technology to transform your banking experience.What bigger proof can we give to tell you that technology is changing our world at the blink of an eye?
If the world is changing so fast, can your IT service management approach lag behind? How well and how quickly you can redefine your service delivery will determine whether you are able to retain your customer base and augment it.You have to amaze your users, be they end-users of IT or service desk members.
Experience ServiceFocus, an innovative ITSM product that leverages automation, AI, and Analytics to enable a shift from Ticketing to Resolution, amazing users in the process.
Safe and Secure Access
Ticket Trends and Escalations
Mean time to resolve (MTTR)
Real-Time Metric Dashboards