Communicate And Collaborate Across Departments, Devices, And Time Zones

Unified communications (UC) integrates communication systems in the organization by combining all communication tools and services under one system. This includes various enterprise communications channels, such as voice, video, personal and team messaging, voicemail, and content sharing. It helps all your stakeholders to communicate and collaborate effectively in real time, optimize processes, improve operational efficacy, elevate customer experience, enhance customer service, and increase productivity.

Our UC services

HTC’s managed UC services include telephony (TDM and IP), call center infrastructure, collaboration tools and document management, email and chat, and audio and video conferencing (desktop, conference room, and dedicated video rooms). Our UC experts serve you as your extended IT team and improve your ROI. We do this by addressing the gaps in your communications network and ensuring the safety, security, integrity and availability of your UC infrastructure at all times.

HTC offers flexible engagement models with convenient on-site-onshore-offshore delivery models, custom-created service engagements, and superior levels of service, regardless of the endpoints. It includes:

  • Omni-channel support
  • End-to-end infrastructure monitoring and management services
  • Addressing component complexities of unified communications and collaboration (UC&C)
  • 24x7x365 service coverage
  • Providing moves, adds, changes, and deletes (MACDs) of network hardware and software/services
  • Multi-technology and multi-vendor management
  • Analytics for providing actionable intelligence with real-time visibility of UC&C infrastructure
  • Periodic service reviews (real-time business reports and detailed call reports for better service performance and proactive capacity planning)
  • Configuration backup and archival
Empower Your People To Work Smarter And Be More Productive
Unified Communications With Microsoft Teams
Empower Your People To Work Smarter And Be More Productive

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