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Business Process Service

Driving Business Success through Operational Optimization and Strategic Growth

Revolutionizing Business Operations with Intelligent Process Automation

Organizations face complexities in operations and compliance. HTC’s BPS combines automation, analytics, and human expertise to streamline workflows and enhance experiences. This synergy drives transformation, ensuring technology and human insights work together for optimal outcomes and efficiency.

Comprehensive Services for Process Optimization and Enhanced Efficiency

Business Process

Corporate Business Services

  • Finance & Accounting
  • Human Resources
  • Supply chain
  • Insurance Specific – Claims & Underwriting
Customer Experience
  • Customer Support
  • Service Desk
Document & Record Management
  • Archival Digitization
  • Forms Digitization
  • Annotation & Labeling

Business Process

Corporate Business Services (CBS)

Optimize finance, HR, and supply chains to boost compliance, efficiency, and reduce costs.

Corporate Business Services (CBS)

CX Services

Enhance customer satisfaction and brand loyalty with responsive service desk and customer support.

CX Services

Document & Record Management

Digitize documents, automate data extraction, and support AI model training for accuracy.

Document & Record Management

Technologies Powering Operational Excellence and Innovation

Accelerators
Automate data extraction and validation to reduce manual effort and enhance accuracy.
Accelerators
Streamline accounts payable with AI, speeding invoice processing and ensuring financial compliance.
Accelerators
AI-driven personalization improving customer interactions, service efficiency, and satisfaction.

What sets our BPS solutions apart?

What sets our BPS solutions apart?

Success stories

Reduced HR Query Resolution Time From 24 Hours To 15 Minutes
Business Process Services – Service Desk
Reduced HR Query Resolution Time From 24 Hours To 15 Minutes
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The Service Desk That Boosted End User Satisfaction
Service Desk
The Service Desk That Boosted End User Satisfaction
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Repurposing of Digitized Content
Digital
Repurposing of Digitized Content
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Digitizing 19th century collections from microfiche
Business Process Services
Digitizing 19th century collections from microfiche
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Digitization Of A Substantial Collection Of Eighteenth Century Historical Works
Business Process Services
Digitization Of A Substantial Collection Of Eighteenth Century Historical Works
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Microfilm scanning of 100-year-old historical content
Business Process Services
Microfilm scanning of 100-year-old historical content
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Digitizing 19th Century Newspaper Collections
Education, Digitization
Digitizing 19th Century Newspaper Collections
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HTC Helps A Large Medical Device Company Achieve A 55% Reduction in Operational Costs
Business Process Services
HTC Helps A Large Medical Device Company Achieve A 55% Reduction in Operational Costs
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HTC Helps A Global Auto Manufacturer See A 50% Reduction in Headcount
Manufacturing, Finance & Accounting
HTC Helps A Global Auto Manufacturer See A 50% Reduction in Headcount
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Saved $1.5M Annually By Transforming Procurement Function
Business Process Services - F&A
Saved $1.5M Annually By Transforming Procurement Function
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Achieving 95% Customer Satisfaction Rate Within 6 Months
Business Process Services - F&A
Achieving 95% Customer Satisfaction Rate Within 6 Months
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40% Reduction In T&E Claims Processing Cost
Business Process Services - F&A
40% Reduction In T&E Claims Processing Cost
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3X Reduction In Accounts Payable Turnaround Time (TAT)
Business Process Services - F&A
3X Reduction In Accounts Payable Turnaround Time (TAT)
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Standardizing Master Data, Enabling On Time ERP System Migration
ERP, Business Process Services - F&A
Standardizing Master Data, Enabling On Time ERP System Migration
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Excellence in numbers

 Years of experience in BPS delivery

25+

Years of experience in BPS delivery

Global clients across industries

100+

Global clients across industries

Reduction in operational costs for clients

30%

Reduction in operational costs for clients

 Years of experience in BPS delivery

25+

Years of experience in BPS delivery

Global clients across industries

100+

Global clients across industries

Reduction in operational costs for clients

30%

Reduction in operational costs for clients

Our partners

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Insights

En Route Digital-led Human-centric Service Desk Modernization

Blog

All, Application Development & Maintenance
En Route Digital-led Human-centric Service Desk Modernization
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Embedding AI Into Claims Management: A Perfect Blend For Customer Delight

Blog

Insurance, Digital
Embedding AI Into Claims Management: A Perfect Blend For Customer Delight
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Beyond Treatment: The World Of Experience-Led Healthcare

Blog

Health, Digital
Beyond Treatment: The World Of Experience-Led Healthcare
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