Delivering IT Support Par Excellence

IT Service Desk

blank blank

HTC’s service desk is at the heart of a U.S. city’s crucial applications support.

THE CLIENT

With a workforce of 30,000 people, and opportunities in 1,000 different job categories, a large City in the U.S. is one of the biggest employers in the country. The City operates through the guiding principles of service, integrity, respect, accountability, collaboration, diversity, and inclusion. Also, the City’s administration strives to effectively deliver services,
resolve the challenges facing the city, and make a place where all residents can have the opportunity to reach their potential.

THE CHALLENGE

The City had invested in Oracle EBS HCM to bring more efficiency to its human resources and payroll departments. Ensuring this mission-critical application is supported 24/7 and delivering superior services to end-users have been a top priority. Hence, they were looking to implement a dedicated Service Desk that would act as an extension of their IT Team, support the crucial tickets raised by their internal IT desk, and coordinate with Oracle’s team if needed. Without a dedicated
Service Desk, the City found difficulties in handling their Incident or Change orchestrations: hence, at any given time there was an excessive inflow of tickets that were not responded to or resolved on time.

    Fill the form to download the Success Story

    All fields marked with * are mandatory
    SHARE

    Related Resources

    Documents To Actionable Data, Speedier And At Scale
    Brochure
    HTC'S Intelligent Document Processing (iDP)
    Documents To Actionable Data, Speedier And At Scale
    Achieve a New Level of Financial Excellence
    Video
    HTC’s Intelligent Finance and Accounting Services
    Achieve a New Level of Financial Excellence
    Digital Governance With Citizen-Centricity
    Video
    Public Sector Capability
    Digital Governance With Citizen-Centricity
    When Document Processing Become Intelligent
    Video
    Client Testimonial
    When Document Processing Become Intelligent
    Spotlight On Our RetailTech
    Video
    Analyst Mention
    Spotlight On Our RetailTech
    Become A Digital-Led and Customer-First Retail
    Video
    HTC’s Retail & CPG Services
    Become A Digital-Led and Customer-First Retail
    Arrow upward