Deploying HTC’s Automated Claims Migration tool, an insurer smartly steps up its Duck Creek claims transformation journey.

THE CLIENT

The client is a specialty lines insurer and one of the largest insurance companies in the United States, serving over 100,000 policyholders across the country. The company offers a range of insurance products, including general and legal liability, cyber liability insurance, and employment practices liability insurance.

THE CHALLENGE

The client was managing claims intake and processing on multiple legacy platforms and needed to migrate all active and historical/archived claims to the new V11 Duck Creek Claims system. However, the legacy claims platform stored data in a flat file format, which required proper mapping and transformation before loading it into the V11 claims system. This mapping process was time-consuming and required handling exceptional cases, which added further delays and dependencies on business users to approve the mapping of data across systems. Additionally, the client wanted to improve data quality, as data in legacy systems was incomplete, inconsistent, or outdated, leading to errors and inaccuracies in claims processing and risk assessment.