Enhancing care and patient outcomes
Inefficient support models can cause a lot of problems, especially in a high-pressure environment of hospitals. This is where our trained and certified Clinical Service Desk professionals make a difference by bringing a vital understanding of physicians’ critical needs. Whether it is the introduction of the Electronic Medical Record (EMR) system or just the need for a quick refresh, our clinical service desk will supplement your superusers with industry-leading, 24/7/365 service from support analysts trained in all major Electronic Medical Systems and ancillary clinical applications.
We speak EMR…
Our Epic and Cerner specialists are trained and certified to address issues such as:
Our specialized services
Dedicated VIP lines
For those high-value individuals who cannot afford delays or call-backs, we offer a premium experience. Bypass the call trees and queues and be put in touch with our most senior service desk analysts.
Turnkey Command Center
We help deliver patient-centered, quality healthcare even in the event of a large-scale emergency or go-live. Our Command Center works alongside your organization to mitigate any disruption, managing information and decision-making.
