HTC helps a financial major‘s claims department find the data, on time and every time.

THE CLIENT

The client is a Fortune 100 insurance and banking company with headquarters in the USA offering insurance, mutual funds, banking, loans, and credit cards. HTC has been engaged with the client for over 25 years, across 1,000+ projects on a round-the-clock basis.

THE CHALLENGE

The client wanted to overcome the data management challenges faced by their claims department, including:

• Data scattered across different systems
• Protracted claims settlement
• Inability to profile customers by profitability
• Lost up-sell and cross-sell opportunities

They decided to set up a dedicated data mart for the claims.