A U.S.-based provider opened its digital front door to an omnichannel engagement, leaping into the future of patient care. And HTC provided the key.

THE CLIENT

The client is a large Louisiana-based healthcare organization serving more than 50,000 patients and on a mission to use the very latest technology to ensure patients and their families receive world-class healthcare close to home.

THE CHALLENGE

To stay competitive in the ever-evolving healthcare industry, our client recognized the need to adopt a Digital Front Door Strategy. They aimed to expand their specialty care practice and provide a seamless patient experience by incorporating a user-friendly integration path into their patient portal. There were many compelling reasons for this go-forward digital strategy.