Customers and Agents Benefit From HTC’s ECM, CCM, and Guidewire Services​

THE CLIENT

Our client is a 40-year-old large specialty insurance company that offers a wide range of commercial line products for dentists by insuring everything from their business operations to family and employees. The client’s services had earned the endorsement of several state dental associations and they serve over 24,000 dentists in the 15 U.S. states.

THE CHALLENGE

To digitally stay ahead, the client needed to transform their core IT system to refine their business operations and communication with customers. The client realized the need for a powerful omni channel customer communications platform like Customer Communication Management (CCM) to ensure that the customer information does not end up in the wrong hands. They also needed a secure, centralized electronic repository — Enterprise Content Management (ECM) — to store all their documents and information and allow authorized access to its contents.