Digital FNOL – Faster Claims, Lower Costs, and Happy Customers
In this disruptive era of insurance, digitizing claims is the way forward. As a claims leader, your ability to swiftly and effectively transform customer claims journeys and processing methods using cutting-edge technologies, including AI/ML and Automation, holds the key. The best starting point is from the very beginning, with the First Notification of Loss (FNOL) process. The advantages are abundant. A digital FNOL solution improves efficiency and accuracy while lowering expenses. Simultaneously, it frees up your expert personnel and adjusters to focus on more important tasks. The most compelling factor, however, is that AI-enabled digital FNOL tools suit the needs of policyholders, who today want a quick, efficient, and superior claims experience.
Create a significant impact and set the stage for a successful claims management revolution with HTC’s AI-enabled iFNOL solution. Set the wheels of the transformative claims process and experience in motion.
Turning Stressful Claims Processes Into Amazing Customer Experiences
HTC’s AI-enabled iFNOL is a cutting-edge cloud-ready solution designed for personal and commercial auto insurers looking to achieve the dual goals of cost reduction and customer satisfaction in their claims transformation journey. Leveraging AI and ML, the digital FNOL solution allows insurers to receive the request in any format—digital copies, PNG, eml, voice messages, IVR, and chatbots—and accurately prefill and create an FNOL (even when claimants provide minimum information) in real-time. Rapidly deployable, the solution is powered to seamlessly integrate with your existing core and ancillary systems.
HTC’s AI-enabled iFNOL doesn’t stop there. Embracing telematics data, it offers a plethora of exclusive features, ranging from roadside assistance to towing support and beyond, elevating the realm of claims-related services. For insurers seeking immediate resolution of smaller and routine claims, our AI-driven FNOL solution stands unparalleled.
Powered by AI/ ML functionalities, our digital FNOL solution enables personal auto and small commercial sector-based insurers to leverage transformational customer experience, technological advancements, and operational efficiency to stay ahead. Our AI-driven intelligent chatbots cater to tasks of varying complexity, ensuring efficient communication and an enriched customer journey. Other omnichannel reporting capabilities include website, mobile, and NL IVR, breaking free from traditional customer service centers and online portals. Leveraging computer vision technology, uploaded images undergo thorough analysis, and AI adjudication matches them with previous incidents for precise vehicle damage and repair cost assessments. Through Optical Character Recognition (OCR), unstructured customer data, including handwritten documents, is extracted and transformed into a structured format, streamlining the processing workflow. Utilizing IoT and telematics, the solution ensures insurers screen the car accident’s location, time, and date while cross-referencing with a smart vehicle’s memory, ensuring information verification. Insurers can now look to the platform to drive dramatic improvements in time to market, cost per policy, claim processing time, and operating agility while at the same time exploring the cloud with confidence. Negligible-to-zero intervention Automated STP-based claims processing and payment disbursement reduce human involvement, minimizing manual errors. Improved operational speed Automated workflows minimize errors, leading to faster claim processing and improved system efficacy. AI/ML-powered Fast Track Claims enhance processes 3X to 7X, reducing average processing time from 7–15 days to 1-2 days. Reduced risk exposure and cost Effective data analysis provides swift, accurate insights for risk assessment, fraud detection, and efficient operations. Automated claim processing lowers costs by 40–50% per claim.HTC’s AI-enabled iFNOL offers the best-in-class capabilities
Omnichannel Access and Claims Experience
Efficient Vehicle Damage Assessment
Structured Data from Unstructured Sources
Smart Verification with IoT/Telematics
Why HTC’s AI-enabled iFNOL solution Now?
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