Data is the most valuable resource for all enterprises. When used effectively, it brings in huge business benefits. HTC combines its Master Data Management capabilities and diverse domain expertise to provide complete platforms to cleanse, store, and manage the quality of data permitting easy search and retrieval for appropriate interpretation.
HTC’s data management services include:
It is a requirement for all the banks in India to adhere with Reserve Bank of India’s (RBI’s) guidelines. HTC worked closely with RBI and implemented Export Data Processing and Monitoring System (EDPMS) and Import Data Processing and Monitoring System (IDPMS) solution using Open Source executable JAR files. To enable reporting in these two systems (EDPMS and IDPMS), we worked with banks in India for which we have the Export Data Interfacing Solution (EDIS), Trade Regulatory Reconciliation and Compliance System (TRRACS), and Regulatory solution that helps bank to have regulatory data for reporting.
Call-center analytics is a contemporary phenomenon that collects unstructured voice recordings or text-based conversations between business help-desk representatives and customers. Call-centers can now get useful results for the enormous and unstructured Call-center data in just minutes. Amorphous data has no data formats or structure. It is critical to understand which data to collect, analyze and retain. Call-center analytics can make a difference to Call-centers by gathering consumer perceptions sooner and accelerate to discover new opportunities, business impact factors, link entities and also helps in finding out which entity is influencing and how.