Shore Medical Center Selects CareTech Solutions Clinical Service Desk

PRESS RELEASE | February 24, 2014

Nights, Weekends and Holidays IT Support for Computerized Physician Order Entry (CPOE)

ORLANDO, Fla.–(BUSINESS WIRE)–(HIMSS booth # 5275) — CareTech Solutions an information technology (IT) and Web products and services provider for U.S. hospitals and health systems announced today that Shore Medical Center in Somers Point, N.J., has selected CareTech to provide its Clinical Service Desk on nights, weekends and holidays for the 300-bed site. CareTech’s help desk support will supplement Shore Medical Center’s current help desk model and expands its reach as Shore anticipates a greater need for IT assistance as the healthcare provider prepares to go live with CPOE.

“Hospitals do not close at five o’clock and today’s clinicians, especially in a CPOE environment, must have immediate access to IT support when it’s needed,” said Jim Giordano, president and CEO, CareTech Solutions. “CareTech’s Service Desk is a flexible, scalable solution that can be modeled to fit very specific needs, such as the middle of the night when the regular IT staff is home catching up on their much needed sleep. CareTech’s “Nights + Weekends” Service Desk model ensures patient care is never interrupted.”

CareTech Solutions Service Desk “Nights + Weekends” model offers 24/7 onshore support from analysts trained and credentialed in business and clinical application support. This service is designed for hospitals managing more than 500 help desk calls a month and includes detailed metrics reporting and analysis to assist in improving overall IT delivery.

About Shore Medical Center
At Shore Medical Center kindness complements an extraordinary level of clinical sophistication. Our people are the foundation of this modern medical center where advanced technology harmonizes with compassionate care. Shore attracts the area’s best doctors, nurses and clinicians. It is also the most favored hospital among these professionals to meet their own personal health care needs. You’ll find Centers of Excellence here for Cancer, Cardiovascular, Neurological, Orthopedic, Emergency and Maternity and Pediatric health care. Shore Medical Center’s long-standing affiliation with Penn Medicine provides our patients and physicians with seamless access to an extensive range world class tertiary and quaternary healthcare services.

About CareTech Solutions
CareTech Solutions is an information technology (IT) and Web products and services provider for U.S. hospitals and health systems, creating value for clients through customized IT solutions that contribute to improving the patient experience while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day IT operations, CareTech offers clients expert health information technology services earning it the 2008, 2009, 2010, 2011 and 2013 Best in KLAS award for IT Outsourcing (Extensive), and the 2012 and 2013 IT Partial Outsourcing Award as ranked by healthcare executives and professionals in the respective annual “Best in KLAS Awards: Software & Services” report.

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Subject Tags

#Client Win
#Service Desk and End User Services
#Healthcare Technology




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