HTC’s order processing services remarkably improved client’s order fulfilment capabilities, customer queries closure, and customer satisfaction
Our client is a leading US based healthcare equipment manufacturer that also provides expert healthcare solutions.
The client’s incumbent outsourcing services provider for processing orders was not able to meet the performance standards. As a result, the client’s purchase order management process was faced with critical issues that affected the business operations and more importantly the customer perception.
The client’s major business challenges included:
• Inaccurate order entry (per the service level agreement (SLA))
• Orders being missed out during processing due to increase in the volume of purchase orders
• High turnaround time (TAT) for purchase order fulfilment adversely affecting customer experience
In view of the above challenges, the client decided on selecting a new outsourcing services partner. HTC Global Services was selected as the new outsourcing partner based on our experience and expertise in managing finance and accounts outsourcing projects.