Delivering A One-Stop App That Redefines Customer Engagement

Automotive Manufacturing

THE CLIENT

The client is a well-known global brand in the automotive industry, manufacturing sedans, hatchbacks, crossover SUVs, vans, pickups, heavy trucks, and buses in numerous plants worldwide.

THE CHALLENGE

To retain its edge in the automotive space, the client is always working to improve its customer engagement and digital transformation strategies. Prior to our engagement, their digital presence and ways of customer engagement were not meeting their objectives. When seeking information, end customers had to access multiple applications. Designed for each feature or functionality with a variety of UI and UX frameworks, these applications made their journey less convenient and did not meet expectations. Besides, multiple applications with multiple technologies or solutions mean a great deal of maintenance for the client. The lack of a seamless and unified experience, on the other hand, pushed the customer rate low on these applications.

The client decided to step up and was looking to partner with an IT expert who had both industry and technology expertise. HTC Global Services was the chosen partner. Our approach to this engagement, i.e., bringing multiple applications and their functions onto a single platform and therefore optimizing the experience of how customers access the content and interact with the client, turned out to be the winning reason.

    Fill the form to download the Success Story

    All fields marked with * are mandatory
    SHARE

    Related Resources

    Delivering Better Healthcare Outcomes: The Importance Of Complete And Trusted Data
    Blog
    Health
    Delivering Better Healthcare Outcomes: The Importance Of Complete And Trusted Data
    Navigating Insurance Market Dynamics With Minimum Viable Product Strategies
    Blog
    Insurance
    Navigating Insurance Market Dynamics With Minimum Viable Product Strategies
    Accomplish More With Our Unmatched MEDITECH Services
    Brochure
    MEDITECH
    Accomplish More With Our Unmatched MEDITECH Services
    Transform Healthcare Delivery With HTC’s Epic Consulting Services
    Brochure
    Epic
    Transform Healthcare Delivery With HTC’s Epic Consulting Services
    Step Up Your Cerner Transformation Journey And Beyond
    Brochure
    Cerner
    Step Up Your Cerner Transformation Journey And Beyond
    Transforming Customer Experience With AI/ML-Led Insurance
    Blog
    Insurance
    Transforming Customer Experience With AI/ML-Led Insurance
    Arrow upward