Delivering Personalized Patient Engagement With Digital Front Door

By implementing HTC’s Digital Front Door, a leading health system leveraged a collaborative platform that brings care teams, patients, devices, and medical systems together.

THE CLIENT

The client is a U.S.-based non-profit health system with the largest multi-specialty physician groups and several medical clinics across counties in its operating region.

THE CHALLENGE

Leading the care delivery and serving hundreds of patients, our client is constantly evolving to make healthcare easier, more effective, and to meet patients’ evolving expectations. Prior to our engagement, they identified a need to modernize their patient engagement experience across the key touchpoints of the patient journey, from registration, engagement, and care delivery to post-care support. To meet their broader digital health imperatives, this became crucial.