Smart Communications-based claim forms development and automation
THE CLIENT
A leading U.S. based insurance company providing a wide range of insurance products to individuals inside and outside of agriculture.
THE CHALLENGE
The client had challenges in their existing policy and claims processes,
• Communications were not personalized, timely, or well-customized to their customers’ needs
• Internally, the time-consuming manual processes were labor intensive, and error-prone, often frustrating the adjusters, agents, and the policy holders
• The claims processes were turning complex with more variables and data constantly coming into play. This hampered the insurers’ ability to determine appropriate settlements and flag potential fraud faster
• Lack of comprehensive functionalities made it difficult to meet industry regulations and compliances
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