The combination of chatbots and natural language processing (NLP) presents some of the most meaningful yet complex use case scenarios, thereby making it challenging for businesses to integrate the same. However, when implemented with the right solution approach, these artificial intelligence (AI)-powered chatbots along with NLP can deliver best-of-breed customer experiences as well as reduce time-consuming communications.
This paper will discuss the many gradations involved in combining chatbots and NLP, their concurrent benefits, and the required approach to detangling the complexity of such use cases.
CHATBOTS: COMPUTER PROGRAMS, BUT WITH A HUMAN TOUCH
Traditionally, chatbots functioned with linear conversations, wherein the dialogue was scripted or predetermined for follow-through. Today, artificial intelligence (AI) and machine learning (ML) advancements have revolutionized how chatbots engage and interact. This proliferation has only increased the interest in AI subsets, particularly NLP.