Public Sector Insurer Embarks On A Digital Journey To Achieve Operational Efficiency

INTELLIGENT DOCUMENT PROCESSING

OUR CLIENT

A US county insurer offering subsidized insurance to small business owners, providing health coverage to their employees and their dependents, wanted to digitize their insurance process, as it involves copious paperwork. It was cumbersome to retrieve information from them and the documents must be archived for 7 years, as per the compliance policy.

The client realized that the way forward was digitization and they approached HTC Global Services for our vast experience in the public sector space.

THE CHALLENGE

In the existing system, the documents were housed in a warehouse that was situated 30 miles away, hence it took 48 hours to answer a query that left customers irate. It was not cost-effective as important resource hands were engaged and occupied a lot of office space too.

    Fill the form to download the Success Story

    All fields marked with * are mandatory

    SHARE

    Related Resources

    Revolutionizing Customer Journeys With Next-Gen Store Experiences
    Blog
    Retail and Consumer Packaged Goods
    Revolutionizing Customer Journeys With Next-Gen Store Experiences
    Real-Time Data. AI Insights. Dynamic Pricing: How UBI 2.0 Is Rewiring Auto Insurance
    Blog
    Insurance
    Real-Time Data. AI Insights. Dynamic Pricing: How UBI 2.0 Is Rewiring Auto Insurance
    The Road Ahead: Industry 4.0 Trends Shaping the Future of Manufacturing
    Blog
    Automotive and Manufacturing
    The Road Ahead: Industry 4.0 Trends Shaping the Future of Manufacturing
    Bridging The Care Divide: AI Service Desks Empowering Rural Health Systems
    Blog
    Service Desk
    Bridging The Care Divide: AI Service Desks Empowering Rural Health Systems
    Arrow upward