Public Sector Insurer Embarks On A Digital Journey To Achieve Operational Efficiency

INTELLIGENT DOCUMENT PROCESSING

OUR CLIENT

A US county insurer offering subsidized insurance to small business owners, providing health coverage to their employees and their dependents, wanted to digitize their insurance process, as it involves copious paperwork. It was cumbersome to retrieve information from them and the documents must be archived for 7 years, as per the compliance policy.

The client realized that the way forward was digitization and they approached HTC Global Services for our vast experience in the public sector space.

THE CHALLENGE

In the existing system, the documents were housed in a warehouse that was situated 30 miles away, hence it took 48 hours to answer a query that left customers irate. It was not cost-effective as important resource hands were engaged and occupied a lot of office space too.

    Fill the form to download the Success Story

    All fields marked with * are mandatory

    SHARE

    Related Resources

    Spotlight On Our RetailTech
    Video
    Analyst Mention
    Spotlight On Our RetailTech
    Predict Smarter, Stock Better: Building the Perfect Order System
    Blog
    Retail and Consumer Packaged Goods
    Predict Smarter, Stock Better: Building the Perfect Order System
    Growing Out Of Legacy: Unleashing The Strangler Fig & Micro-frontends Duo
    Blog
    Legacy Modernization
    Growing Out Of Legacy: Unleashing The Strangler Fig & Micro-frontends Duo
    Reinventing IT: Adopting MACH and Composable Architecture for Enterprise Agility
    Blog
    API & Microservices
    Reinventing IT: Adopting MACH and Composable Architecture for Enterprise Agility
    Arrow upward