A US county insurer offering subsidized insurance to small business owners, providing health coverage to their employees and their dependents, wanted to digitize their insurance process, as it involves copious paperwork. It was cumbersome to retrieve information from them and the documents must be archived for 7 years, as per the compliance policy.
The client realized that the way forward was digitization and they approached HTC Global Services for our vast experience in the public sector space.
In the existing system, the documents were housed in a warehouse that was situated 30 miles away, hence it took 48 hours to answer a query that left customers irate. It was not cost-effective as important resource hands were engaged and occupied a lot of office space too.