HTC helps a financial major automate and speed up its resource management

THE CLIENT

The client is a Fortune 100 financial services and insurance company who followed a manual, repetitive core resource management process.

THE CHALLENGE

The client wanted to streamline, simplify and speed up their core resource management processes. Their manual methods led to:

• Delayed record assessment (15 minutes per record)
• Inaccuracy, and
• Hindrances related to e-mail tracking.

They decided to leverage Robotic Process Automation (RPA) and automate the whole process.