Swift Resolution Of Tickets Improves Operational Efficiency And Customer Experiences

Manufacturing

blank blank

Pulling our socks up to provide 24X7, cost-effective ticket resolution

THE CLIENT

The client is a popular and rapidly expanding athletic apparel manufacturer with worldwide operations.

THE PROBLEM

The client faced a large volume of customer requests and therefore wanted to swiftly resolve at least 90% of the tickets without incurring heavy expense. It included addressing the following issues:

• Abrupt upsurge in ticket count leading to protracted turnarounds
• Inability to scale headcount due to irregular and random flow of tickets
• Palpable reduction in vendor satisfaction stemming from deferrals in ticket resolution

    Fill the form to download the Case Study

    All fields marked with * are mandatory
    SHARE

    Related Resources

    3X Reduction In Accounts Payable Turnaround Time (TAT)
    Case Study
    Business Process Services - FAO
    3X Reduction In Accounts Payable Turnaround Time (TAT)
    READ MORE
    Move Into The Fast Lane With AAOS
    Blog
    Automotive
    Move Into The Fast Lane With AAOS
    READ MORE
    Modernizing A Local Government’s Financial Processes With Oracle Fusion Cloud
    Case Study
    Public Sector
    Modernizing A Local Government’s Financial Processes With Oracle Fusion Cloud
    READ MORE
    Enhanced Operational Efficiency For Providing Innovative Customer Services With Oracle Upgrade
    Case Study
    Financial Services
    Enhanced Operational Efficiency For Providing Innovative Customer Services With Oracle Upgrade
    READ MORE
    Streamlined A Manufacturer’s Time Card And Payroll Processing With Oracle
    Case Study
    Manufacturing
    Streamlined A Manufacturer’s Time Card And Payroll Processing With Oracle
    READ MORE
    Understanding And Prepping For WEB 3.0
    Whitepaper
    Understanding And Prepping For WEB 3.0
    DOWNLOAD
    Facebook twitter linkedin youtube Instagram
    Arrow upward