The client is a leading American multinational and world leader in diversified industrial engineering and manufacturing, providing advanced power transmission and fluid transfer solutions for a wide variety of applications.
The client had engaged a prominent IT service provider to manage their IT infrastructure services. Over a period, they started having trouble with the provider in terms of communication, knowledge transfer, issues escalation, and cost overrun. The spiraling costs and persistent knowledge gaps forced the client to look out for a more cost effective IT services provider. They also were looking to ensure optimum funds and IT resources utilization and drive more strategic business initiatives.
After a thorough selection process, the client chose HTC to provide global IT infrastructure support services for their users in North America, Europe, and Asia Pacific.