EPIC

Ensure a successful Epic transformation with our strategic Epic Advisory services. We can work closely with you, assess your existing environment, and offer expertise and tactical guidance to help you achieve your Epic goals on time and within budget. As an Epic consulting partner, we offer:

• In-depth knowledge and extensive Epic consulting experience, setting you up for long-term success
• Well-positioned to plan, strategize and deliver a road map and guidance through your Epic EHR projects, backed
  by a proven approach, industry best practices, and a large pool of certified talent
• Full range of Epic Advisory services: leadership for clinician engagement/adoption, workflow optimization, compliance strategy, Revenue Cycle Management (RCM) before and after Epic Go-Live, and establishing metrics, KPIs, and reporting

Maximize your Epic investments with our expert Epic implementation services. Whether it is a phased rollout, add-ons for your newly acquired facilities, or a big-bang greenfield implementation, our team of Epic experts understands and anticipates the complex hurdles ahead to successfully implement the Epic system. With extensive experience in financial, clinical, ancillary, and ambulatory systems, our Epic-certified, ready-to-deploy team help us become the ideal partner for your organization’s Epic implementation needs. With our Epic implementation services, benefit from:

• Several best practice project methodologies that help reduce the time and resources required to complete cumbersome Epic implementations and version upgrades
• Dedicated focus on new user adoption, clinician buy-in and satisfaction, patient care quality and safety, and workflow efficiency
• End to end Epic implementation services, including:
  • Pre-planning
  • New process design
  • Current and future state analysis
  • Workflow assessment
  • System configuration
  • Design and build
  • Design workshops for end-users
  • End-user readiness assessment
  • Integration services
  • Testing and quality assurance
  • Go-live training and support
  • Post go-live support

Leverage our super user training and Go-Live preparation programs to ensure a smooth transition to your new Epic system, version upgrades, or system consolidation during M&A activities. Our team manages the entire transition process, providing scheduling, documentation, leadership, and support tailored to your organization’s specific needs, including:

• Customized, hands-on training materials to ensure your staff is well-equipped for immediate patient care and billing post go-live
• One-on-one knowledge transfer sessions to help staff develop the necessary skills to operate the new Epic system
• Go-live support and Epic system training programs that meet your unique requirements

Whether you are looking to optimize your existing Epic system or install a new version, our Epic consulting team brings proven methodologies that can be customized to your organization’s needs and ensure a successful transition. Our experts provide:

• Well-managed approach to planning, implementing, testing, and upgrading to newer modules or versions of Epic systems
• Epic optimization services that include analyzing the system’s performance, reconfiguring workflows, fine-tuning Epic system settings, and streamlining processes for greater efficiency

Our Epic Talent Services can provide your organization with expert, Epic-certified, and trained professionals who can become an extended team within your organization and help you achieve transformation and growth. We offer:

• Ready-to-deploy large pool of certified and trained Epic experts
• Range of supplemental staffing roles, including Program Directors, Project Managers, Epic Application Managers, Epic Application Coordinators, Team Leads, Integration Leads, Certified Trainers, Interface Developers, System Design, Build and Testing Experts, and Functional Consultants with Epic Module Certification

We provide Epic managed services to develop, test, deploy, and maintain Epic 3rd-party applications and their interfaces, which is crucial for successful end-to-end integration testing prior to your Epic go-live. Also, our integration with third-party revenue cycle applications helps you avoid delays in your income and collection cash flows post go-live.

With years of experience enabling several healthcare partners to integrate their Epic systems with 3rd party systems, applications, and databases across both clinical and revenue cycle operations securely and with ease, we can help you scale your healthcare interoperability journey.

We offer exhaustive Disaster Recovery and Business Continuity Management Services for Epic. Our teams are skilled in tools such as LDRPS, which documents your Recovery Point Objectives (RPOs) and Recovery Time Objectives (RTOs) for all your critical healthcare systems. Trust us in:

• Setting up automated calling trees for employee check-ins during a natural disaster
• Setting up, maintaining, and testing BCM machines with separate power sources and snapshot data archives as a backup to your standard system operations
• Ensuring continuity of mission-critical data and workflows in case of power outages or network connectivity issues at your site
• Providing Epic implementation design that includes BCM machines to ensure uninterrupted operations during disaster recovery

Our Epic Managed Services cover Epic day-to-day application support, EHR training, clinical service desk, and more. Our team of trained and experienced service desk agents has supported numerous Epic go-lives and provided after-implementation support for healthcare providers across the US. Our Epic Application Management services and other managed services include:

• 24/7/365 L1 and L1.5 Epic-Centered Clinical Service Desk
• L2 Epic application maintenance and support
• System monitoring, performance tuning and capacity management
• Virtual 24/7 Epic Go-Live Call Command Center