EPIC

GET THE MOST OUT OF EPIC

Epic EHR Services: Your Prescription For Revolutionary Healthcare

We're the Epic experts you need to drive your healthcare initiatives forward. Our network of 500+ Epic-certified consultants boasts an average of 3-5 certifications and 5-15 years of experience, providing unparalleled support and expertise every step of the way.

From strategy and managed services to Epic EHR implementation and infrastructure hosting, our solutions are tailored to your unique needs, so you can focus on what really matters - delivering quality care to your patients. With over 1,000 employees serving 75+ healthcare clients across North America, we're the trusted partner you need to succeed in today's rapidly evolving healthcare landscape.

Transform Healthcare Delivery With Our Epic Consulting Services

Take advantage of the state-of-the-art Epic EHR system and our decades of healthcare IT experience to provide the support needed and deserved by your care teams, clinicians, and patients. We offer a range of Epic EHR services to accelerate your organization’s goals, and we are ready to guide you every step of the way. Our broader Epic consulting services include implementation, migration, integration, and training on policies and procedures, supported by Epic-certified consultants, expert resources, and proven approaches.


Ensure a successful Epic transformation with our strategic Epic Advisory services. We can work closely with you, assess your existing environment, and offer expertise and tactical guidance to help you achieve your Epic goals on time and within budget. As an Epic consulting partner, we offer:

  • In-depth knowledge and extensive Epic consulting experience, setting you up for long-term success
  • Well-positioned to plan, strategize and deliver a road map and guidance through your Epic EHR projects, backed
    by a proven approach, industry best practices, and a large pool of certified talent
  • Full range of Epic Advisory services: leadership for clinician engagement/adoption, workflow optimization, compliance strategy, Revenue Cycle Management (RCM) before and after Epic Go-Live, and establishing metrics, KPIs, and reporting


Maximize your Epic investments with our expert Epic implementation services. Whether it is a phased rollout, add-ons for your newly acquired facilities, or a big-bang greenfield implementation, our team of Epic experts understands and anticipates the complex hurdles ahead to successfully implement the Epic system. With extensive experience in financial, clinical, ancillary, and ambulatory systems, our Epic-certified, ready-to-deploy team help us become the ideal partner for your organization’s Epic implementation needs. With our Epic implementation services, benefit from:

  • Several best practice project methodologies that help reduce the time and resources required to complete cumbersome Epic implementations and version upgrades
  • Dedicated focus on new user adoption, clinician buy-in and satisfaction, patient care quality and safety, and workflow efficiency
  • End to end Epic implementation services, including:
    • Pre-planning
    • New process design
    • Current and future state analysis
    • Workflow assessment
    • System configuration
    • Design and build
    • Design workshops for end-users
    • End-user readiness assessment
    • Integration services
    • Testing and quality assurance
    • Go-live training and support
    • Post go-live support


Leverage our super user training and Go-Live preparation programs to ensure a smooth transition to your new Epic system, version upgrades, or system consolidation during M&A activities. Our team manages the entire transition process, providing scheduling, documentation, leadership, and support tailored to your organization’s specific needs, including:

  • Customized, hands-on training materials to ensure your staff is well-equipped for immediate patient care and billing post go-live
  • One-on-one knowledge transfer sessions to help staff develop the necessary skills to operate the new Epic system
  • Go-live support and Epic system training programs that meet your unique requirements


Whether you are looking to optimize your existing Epic system or install a new version, our Epic consulting team brings proven methodologies that can be customized to your organization’s needs and ensure a successful transition. Our experts provide:

  • Well-managed approach to planning, implementing, testing, and upgrading to newer modules or versions of Epic systems
  • Epic optimization services that include analyzing the system’s performance, reconfiguring workflows, fine-tuning Epic system settings, and streamlining processes for greater efficiency


Our Epic Talent Services can provide your organization with expert, Epic-certified, and trained professionals who can become an extended team within your organization and help you achieve transformation and growth. We offer:

  • Ready-to-deploy large pool of certified and trained Epic experts
  • Range of supplemental staffing roles, including Program Directors, Project Managers, Epic Application Managers, Epic Application Coordinators, Team Leads, Integration Leads, Certified Trainers, Interface Developers, System Design, Build and Testing Experts, and Functional Consultants with Epic Module Certification


We provide Epic managed services to develop, test, deploy, and maintain Epic 3rd-party applications and their interfaces, which is crucial for successful end-to-end integration testing prior to your Epic go-live. Also, our integration with third-party revenue cycle applications helps you avoid delays in your income and collection cash flows post go-live.

With years of experience enabling several healthcare partners to integrate their Epic systems with 3rd party systems, applications, and databases across both clinical and revenue cycle operations securely and with ease, we can help you scale your healthcare interoperability journey.


We offer exhaustive Disaster Recovery and Business Continuity Management Services for Epic. Our teams are skilled in tools such as LDRPS, which documents your Recovery Point Objectives (RPOs) and Recovery Time Objectives (RTOs) for all your critical healthcare systems. Trust us in:

  • Setting up automated calling trees for employee check-ins during a natural disaster
  • Setting up, maintaining, and testing BCM machines with separate power sources and snapshot data archives as a backup to your standard system operations
  • Ensuring continuity of mission-critical data and workflows in case of power outages or network connectivity issues at your site
  • Providing Epic implementation design that includes BCM machines to ensure uninterrupted operations during disaster recovery


Our Epic Managed Services cover Epic day-to-day application support, EHR training, clinical service desk, and more. Our team of trained and experienced service desk agents has supported numerous Epic go-lives and provided after-implementation support for healthcare providers across the US. Our Epic Application Management services and other managed services include:

  • 24/7/365 L1 and L1.5 Epic-Centered Clinical Service Desk
  • L2 Epic application maintenance and support
  • System monitoring, performance tuning and capacity management
  • Virtual 24/7 Epic Go-Live Call Command Center

HTC’s Epic Expertise

HTC’s Epic Expertise

ACUTE CARE

  • Nurse Triage
  • ASAP
  • EpicCare Inpatient
  • Inpatient Clin Doc
  • Inpatient Orders
  • Anesthesia & OpTime
  • Stork

AMBULATORY

  • MyChart
  • EpicCare Ambulatory
  • Beacon Oncology
  • Cupid
  • Kaleidoscope
  • Phoenix

ANCILLARY & SPECIALTY DEPARTMENTS

  • Beaker
  • Radiant
  • Willow

PATIENT ACCESS & REVENUE CYCLE

  • Grand Central ADT/Prelude Enterprise Registration
  • Cadence Enterprise Scheduling
  • HIM
  • Welcome Patient Kiosk
  • Resolute Hospital Billing
  • Resolute Professional Billing

INTEGRATION & INTERFACES

  • Bridges
  • Cloverleaf
  • FHIR

The HTC Difference

  • Over two decades of Epic consulting and implementation experience
  • Network of 500+ Epic-certified consultants
  • Epic Center of Excellence
  • Well-established Service Desks
  • Continuous mentorship

Analyst Insights
Everest Peak Matrix Healthcare
ISG Provider Lens Healthcare
ISG Provider Lens - Payer, Provider and Healthcare
ISG Provider Lens - Payer, Provider and Healthcare
ISG Provider Lens - Payer, Provider and Healthcare

Bringing Data Together Clinical Data Ingestion, Quality and Standardization Considerations for Healthcare Providers
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Bringing Data Together Clinical Data Ingestion, Quality and Standardization Considerations for Healthcare Providers
Transform Healthcare Delivery With HTC’s Epic Consulting Services
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Epic
Transform Healthcare Delivery With HTC’s Epic Consulting Services
A Digital-First Pathway To Improve Patient Care
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HTC’s Health Services And Solutions
A Digital-First Pathway To Improve Patient Care
A Michigan-Based Healthcare Provider Trusts HTC For Its Meditech Hosting Needs
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A Michigan-Based Healthcare Provider Trusts HTC For Its Meditech Hosting Needs

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