AMS SERVICES FOR INSURANCE

Post-deployment phases are crucial and require extensive support to resolve bugs, ensure comprehensive training, and more. Our specialized “hypercare framework” leverages domain-specific insights and technological accelerators for systems to operate effectively from day one.

• Quickly identify and prioritize critical issues to minimize operational disruptions with immediate triaging
• Address and resolve system bugs, performance issues, and user errors to maintain business continuity
• Equip employees with the necessary skills to navigate the system, utilize new features, and easily troubleshoot to maximize system efficiency
• Gather insights from feedback to continuously improve system functionality and user-satisfaction
• Ensure consistent and reliable performance of business-critical systems

The key to maintenance is around-the-clock operational efficiency, and we help insurers with exactly that. Leverage our globally distributed team that supports key business units, including Sales, Services, Underwriting, Marketing, Claims, IT, and Finance.

Our best-in-class “knowledge management framework” optimizes and scales production support, significantly reducing issue recurrence and enhancing process rigor.

• Seamless 24×7 operations to ensure continuous business functionality
• A robust knowledge management system that minimizes dependency on individuals and maximizes process effectiveness
• Improved experiences for insurers, agents, and customers through streamlined operations

Managing complex applications and their environments effectively and efficiently has become an imperative to support human capital and reduce the attrition for reliable operations. Our extensive experience provides insurers with cost-effective solutions to manage and support their application landscapes.

We strengthen insurer’s ability to effectively troubleshoot while offering innovative, ongoing support and maintenance.

• Comprehensive management of application environments
• Innovative troubleshooting, and continuous support ensuring system reliability and performance
• Cost-optimized solutions for operational efficiency and reduced employee attrition