We have been recognized in all the quadrants of the ISG® Provider Lens™ 2022, Healthcare Digital Services Report
Contextual, Hyper-Personal, And Omnichannel Conversations For Your Customers
Today, amidst increasing channels, touchpoints, and interactions, you need exceptional capabilities to provide the best possible customer experience. And Smart Communications products promise that and more.
Partner with us for pure or hybrid cloud-driven SmartCOMM deployments. We are a System Integrations (SI) partner of Smart Communications, providing advisory, managed services, and implementation services. With our vast customer experience management, we help digital businesses not just manage customer communications but orchestrate conversations that are contextually relevant, hyper-personal, and win customers’ loyalty.
Our deep experience in CCM / CRM technologies, complementary capabilities, SmartCOMM-specific pre-built accelerators, and vast network of SmartCOMM-trained professionals ensure that you get the maximum out of your Smart Communications investments. With our synergetic partnership, find an altogether better way to engage customers.
Our Capabilities
SmartCOMM, SmartIQ, SmartDX, SMARTCOMM for Salesforce (SmartCORR) – Scale up your customer conversations with our end-to-end Smart Communications services.
Develop Product Upgrade Roadmap
- Digitize and Optimize documents archival, retention, indexing and taxonomy
- Product Evaluation and Comparison
Re-usable Integrations, Components, Solutions & Accelerators
- Smart iBridge suite that accelerates integration with any source and delivery systems
- Alexa voice service integration with policy system
Small to Large size Document Migrations
- Migration of forms from legacy platforms
- Migration automation with and without Migration Studio
Intelligent Authoring
- Rationalize and reuse content to increase productivity and provide faster time to market changes
- Maximize customer outreach by designing Omni-channel approach
Document Testing using Automation
- Automate test case and use APIs viewer to simulate full stack testing
- Automated Environment Management and Release Management
Production Support and Maintenance
- Provide optimal support once the project is released to production
- Support maintenance of the product through managed services
Cloud Infrastructure & Environment Management
- Set up and manage cloud document storage and archival
- Manage security and infrastructure for customer’s environment
Enterprise Content Management
- Content Management
- Platform Management
- Content Managed Services
- Record Management and Archival
HTC’s SmartCOMM Accelerators
Automation of Environment Management and Release Management, and Document Creation
Integration plug-in that accelerates integration with any source system built on any technology
Converting communications into conversations using dynamic videos
Facilitating Amazon Alexa Integration to fetch Policy/Claim information over voice commands and minimalize customer screen time to Zero.
Automated solution to compare generated output channel using RPA
Automating the routing of the generated document to distribution services.
HTC + SmartCOMM : Achieve impressive results quickly and efficiently
- System Integrations (SI) partner of Smart Communications
- 2022 – Partner of the Year
- Strong experience serving the US, Singapore, and Australia markets
- Dedicated “Center of Excellence” with trainers training internal and client resources
- Extensive end-to-end experience in all aspects of SmartCOMM implementation, upgrades, integration and migration
- Track record of multiple successful implementations of simple to complex projects including first-ever integration of SmartCOMM with Duck Creek
- 15+ Fortune 500 Clients
- 65+ SmartCOMM Certified resources
HTC + SmartCOMM : Achieve impressive results quickly and efficiently
Related Resources
Brochure
HTC's Insurance Services And Solutions
Shaping the Future of Insurance: Beyond the Digital Shift
Blog
Blog
Experience (CX & DX)
Unlocking Customer Satisfaction: Why Do Organizations Need To Be Future-ready In Customer Experience?
Success Story
