Digital Transformation
DELIVER GREAT CUSTOMER EXPERIENCE. EMBRACE INNOVATIVE DIGITAL SOLUTIONS.
With the advent of technology, digital experience has become an integral part of customer experience. Creating a cohesive, contextual digital experience that satisfies customer needs is vital, and managing the ever-expanding digital touchpoints is a difficult task at these times. A customer experience solution needs to engage new customers, make the organization stand out, and thereby inspire customer loyalty.
Organizations which have understood the concept of digital experience have been proactive as they create personalized digital experiences to engage prospective customers while satisfying the existing ones too. Better customer moments are created through superior digital experience that customers and employees have with the brand over time.
Design individualized digital experiences
Our digital experience solutions will help you transform mere interactions into personalized digital experiences that drive business results. We offer personalized digital experience solutions that, in turn, help our clients to deliver high-touch and data-driven digital experiences to their customers. HTC Global Services’ digital experience services help to:
- Give you actionable customer insights
- Strategize decision-making
- Have a consistent digital experience across all channels
- Drive better customer engagement
UX DESIGN SERVICES
Discovery
- Brand Analysis
- Competitive Benchmarking
Prototyping
- Mood Boards
- Low Fi & Hi Fi Wireframes
UI Detailing
- Style Guide Creation
- Design Specifications
UX CONSULTING SERVICES
Strategy
- UX Strategy
- UX Standards
Analysis
- Heuristic Evaluation
- Competitive Analysis
UI Detailing
- Early and Advanced Prototype Testing
- Multi- Device Usability Testing
User Research
- Web Analysis
UI DEVELOPMENT SERVICES
Design Implementation
- Visual Design
- RIA Theming & Graphics
Prototyping
- HTML/CSS Development
- Front End Scripting
Validation
- W3C Validation & Accessibility
- Checks Browser Compatibility
Integration
- Prototype – Integration
- Server-side scripting
Digital Content Management
- Copy/ Images/ Videos & Audios
- Content Migration & Maintenance
Our Digital Experience Services
Our customer experience services team ensures that the entire application development process meets the needs of all stakeholders including customers, users, partners, and employees. They understand the different types of customers, the contexts within which they work, and their intentions to use the product.
A collaborative design process is undertaken involving the key stakeholders to define workflows and interfaces that meet the business needs that support the user objectives. Building on mobile-first minimalist design modalities, the iterative process ensures everyone's voice is heard. With our end-to-end customer experience services, we are building an omnichannel experience.
Define your customer journey
Our digital experience solutions help businesses provide amazing experiences to customers always, leveraging both existing as well as emerging tools. Building disruptive mobile apps, websites, chatbots, and AR/VR-driven digital experience solutions with robust features, we help you fuel your digital transformation journey.
XDD
We design creative and unique experiences through rigorous user research, usability testing, prototyping, visual design and development so that you can expand your customer base and retain their loyalty.
MOBILITY AND IOT
We help you take advantage of the “connected technology revolution” by creating Mobility & IoT solutions so that you can deliver augmented, futuristic experiences to your customers.
NLP AND CHATBOTS
We build NLP-based solutions and chatbots to help our clients simplify their own processes and bring innovative offerings and services for seamless interaction to their customers.
XR
HTC’s team of augmented reality experts and visualizers study your domain and the expectations of your customers/ employees and design XR experiences that are truly futuristic.
Related Resources
The Hyper-Personalization Revolution: Transforming UX for the Digital Age
AI-Powered Retail: Driving Hyper-Personalization & Automation
Driving Digital Transformation: The Role of BSS/OSS in Evolving Industries
